FAQs

1. What’s the status of my order?
  • To track the status of your order you can log into your Lakers Store account here: http://amex-lakersstore.com/account/login
  • You can also contact Customer Service at:  http://amex-lakersstore.com/pages/contact-us for more information.
2. How long will it take for my order to arrive?
  • See http://amex-lakersstore.com/pages/shipping-delivery for shipping charts and estimated delivery times.
  • Please note some items will not ship until a later date. Check product descriptions for more details. 

3. How do I return an item I bought?

*Please note all returns must be sent by mail. We will not process any returns in person. 

a. Please contact us for necessary return information.
i. NOTE: You have 30 days from receipt of an order to return products purchased at Amex-LakersStore.com. For returns, we will issue a full refund for the price of the product, plus any applicable taxes. Original shipping charges will not be refunded unless it is determined that Amex-LakersStore.com was at fault.

b. Enclose a copy of the packing slip and the return form with your item. (If you do not have a copy of the packing slip please notify Customer Service.

c. Please send your package addressed to :
Amex-LakersStore.com
1817 S. Soto St.
Los Angeles, CA 90023

d. Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.

 

4. Can I change or cancel my order?

  • Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please contact us for more information.
  • Please note that custom gear is final sale. Once submitted, items cannot be edited or canceled.
  • Custom merchandise may not be returned unless the item is defective or the order was fulfilled incorrectly..

5. How long will it take for my Return to process?

  • Please send all returns via a prepaid, insured, traceable method to ensure a safe and documented delivery.Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed. 

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